Amalgamated Security Services Limited Corporate Site - Grievance Policy

Amalgamated Security Services Limited Corporate Site


Pandemic News: COVID-19 Updates and Resources Click to View Updates
Toggle Bar

Our Social Responsibility

  1. Our Quality Policy
  2. Our Health & Safety Policy
  3. Our Grievance Handling Policy
  4. Our Privacy Policy

Amalgamated Security Services Limited specializes in the provision of security services and related equipment. The company places emphasis upon experience, expertise, capability, reliability and quality.


We aim to keep and enhance our position as the leading regional supplier of security services.


To achieve our goals we have set ourselves the following quality objectives:

  • To achieve 100% acceptance of our services by our customers.
  • To achieve the highest level of employee satisfaction possible


It is the policy of Amalgamated security Services Limited to always supply its customer's services and products that conform exactly to the agreed specifications, in order to meet the needs and expectations of those customers.


In order to consistently achieve its objectives, Amalgamated Security Services Limited is wholly committed to the operation of a quality management system, with the full cooperation of adequately trained staff that satisfies the requirements of ISO 9001. Our quality management system is planned and developed in conjunction with all requirements is verified on the basis of objective evidence quality.

Our quality manual and the system elements outlined therein describe how the quality system of Amalgamated Security Services Limited is designed to ensure that all quality requirements are recognized and that a consistent uniform control of these requirements is adequately maintained. The quality manual also defines how effective control is established.


It is our philosophy that customer satisfaction is the responsibility of all our employees and, as such, quality work performed by well trained personnel is essential for the long-term success of the company in a competitive marketplace.

Amalgamated Security Services Limited (ASSL) is committed to being an industry leader in health, safety and environmental practices.

ASSL recognises that the management of health, safety and environmental issues is the primary responsibility of Executive Management. Management shall ensure that all employees are equipped with the necessary resources (equipment, finance and personnel) to fulfil duties in a safe manner without negative consequences to the environment.

The company recognises that this policy can only be successfully implemented with the involvement of all employees, clients and contractors. Management shall therefore actively promote and encourage the involvement and participation of all employees and relevant stakeholders on matters affecting their health and safety. Open communication shall be facilitated by means of HSE Committees and Safety Meetings.

ASSL shall comply with all legal requirements and generally accepted work practices and procedures for the protection of the environment and promotion of health and safety of its employees and associated stakeholders. ASSL is committed to continuously improving our HSE performance and looks to achieve this by auditing, monitoring, reviewing and achieving our strategic objectives and targets.

The Board of Directors, Managers and Supervisors at all levels of the organization are committed to maintaining all Company owned assets, inclusive of HSE critical equipment in accordance to manufactures specification and best practice.

ASSL is committed to providing adequate control of the health safety and environmental risks arising from our work activities. ASSL shall ensure that hazards associated with all jobs are adequately analyzed and measures implemented to mitigate identified risks. We shall provide such information, training, and supervision, as need for this purpose.

ASSL continuously strives towards improving our safety culture by developing a high degree of HSE awareness and competency enhancement throughout our entire workforce.

Management shall ensure all the necessary resources are in place to allow the organization to respond to all emergencies in a timely manner.

All ASSL employees are committed to working conscientiously and diligently to execute the Company's health safety and environmental policy of maintaining the highest standards with minimal damage to the environmental and zero tolerance to injury.

These commitments are supported by an integrated management system covering all operations within the Company

It is the responsibility of every employee to adhere to this Policy in the performance of their operational activities

Amalgamated Security Services Limited is committed to the responsible provision of security services so as to support the rule of law, while respecting the human rights of all persons, and protecting the interests of our clients. Our organization seeks to operate in accordance with applicable laws and regulations, and in accordance with relevant corporate standards of business conduct and the International Code of Conduct for Private Security Service Providers.

Amalgamated Security has therefore taken steps to establish and maintain an effective internal governance framework in order to deter, monitor, report, and effectively address adverse impacts on human rights. We have sought to provide a means for responding to and resolving allegations of activity that violates any applicable national or international law or the International Code of Conduct for Private Security Service Providers.

The link (Grievance Procedure Customers) takes you to the procedure that identifies and establishes processes for handling of grievances brought by customers or third parties against Amalgamated Security Services Limited (ASSL) or alleging that improper or illegal conduct by employees of ASSL has occurred or is about to occur.

The link (Grievance Procedure Employee) takes you to the procedure that identifies and establishes processes for the handling of grievances by employees either against the company or against a fellow employee.

Related Articles:

Amalgamated Security Services Policy on our Commitment to Privacy and Protection of Your Personal Data

Amalgamated Security Services Limited and its subsidiaries recognize that our employees, and the individuals who represent companies with whom we conduct business and our clients, value their privacy. However, in order to conduct a global business in this increasingly electronic economy, the collection of the personal data and that of enterprises that we do business with and of individuals is often necessary. We respect your right to privacy and are committed to protecting your personal data. It is our goal to balance the benefits of e-commerce with your right, as an individual or company to prevent the misuse of your personal data.

What is Personal Data?

Personal data means any information that, when used alone or combined with other data, may be used to identify an individual. This includes, but is not limited to, an individual’s first and last name, e-mail address, mailing and/or residential addresses, telephone number, title, birth date, gender, occupation, customer contact information and/or other personal information that may be required in order for us to provide a service you request, or may have requested, at our web sites.

Compliance with Laws

Amalgamated Security strives to comply with all applicable and known laws around the world that are designed to protect your right to privacy and prevent misuse of your personal data. Although legal requirements may vary from country to country, we intend to adhere to the principles set forth in this Global Privacy and Data Protection Web Site Policy Statement even if we transfer your personal data from your country of residence to countries that may not provide the same privacy rights or require the same level of protection for your personal data. Our commitment is to protect your personal data no matter where it is collected, transported, processed or retained.

Safe Harbor Privacy Statement

For personal data of individuals and enterprise we also subscribe the European Directive 95/46/EC, Amalgamated Security is committed to handling such personal data in accordance with the Safe Harbor Principles. For more information about the Safe Harbor Principles, please visit the U.S. Department of Commerce's web site .

Web Sites Covered by Our Privacy Statement

This Amalgamated Security and Data Protection Web Site Policy Statement apply to all web sites and domains of Amalgamated Security and its subsidiaries. Amalgamated Security web sites may provide links to unaffiliated third-party web sites for your convenience and information; however, Amalgamated Security does not control those unaffiliated third-party web sites and do not control their privacy policies or practices as they relate to the use and protection of your personal data. You may visit those third-party links at your sole discretion and should read their privacy policies and statements before providing them your personal data.

Collecting Your Personal Data

You will be able to browse our web sites anonymously unless you have previously indicated that you wish Amalgamated Security to remember your login identification and/or password. In some circumstances, we may request you to provide personal data. Your response to such a request is strictly voluntary. Amalgamated Security uses this personal data to customize your experience on our web sites. We also may use your personal data for other business purposes, such as alerting you to products and services that can assist you in your business, promoting site registration, order processing and online customer service.

When you visit certain Amalgamated Security web pages, you may need to be registered and create a password in order to log in. The use of those web pages, and the downloadable information on such web pages, may be governed by a written agreement between you, or your employer, and Amalgamated Security. Unless you request your personal data to be deleted, it may be retained by Amalgamated Security, pursuant to applicable laws, to: (i) verify compliance with the agreement, (ii) track software and documents you download; or (iii) track page visits and usage of other applications available on the Amalgamated Security web sites.

We also may receive your personal data from our business partners and suppliers. We intend to use such personal data only if it has been collected in accordance with acceptable privacy practices consistent with the Amalgamated Security Global Privacy and Data Protection Policies as well as applicable laws.

In general, you can visit our web sites without divulging any personal data. However, there are areas of our web sites that require us to collect personal data to complete the customization functions for which they are designed that may not be available to those individuals who elect not to provide the personal data requested. You are always welcome to visit the public portion of the Amalgamated Security web sites without revealing any personal data.

Use of Your Personal Data

When we collect your personal data from you, we will inform you at the time as to the reason we are requesting such personal data. The personal data will be used only for Amalgamated Security business purposes such as: (i) responding to your requests for products, documentation and/or services; (ii) processing your order or invoice; (iii) conducting a commercial transaction; (iv) corresponding with you and/or your company; (v) enabling your subscription or event registration; (vi) handling a job application; (vii) sending direct marketing information; and/or (viii) performing market research. We will also use your personal data to personalize the content you review and to better understand how you use the web sites in order to improve the services Amalgamated Security provides as well as the web site information.

Upon your acceptance of the Terms of Use, which this Amalgamated Security Global Privacy and Data Protection Web Site Policy Statement is a part, such an acceptance will include your permission to us to collect and use your personal data. However, you have the right to request Amalgamated Security not to contact you for the purposes of sending you newsletters, customer surveys, direct marketing materials and/or market research information. You can exercise this right by clicking on the appropriate option or checkbox at the point where the personal data is collected or by editing your personal data we have collected.

In specific cases, Amalgamated Security may request your direct consent to use your personal data by providing an “opt-in” and/or “opt-out” checkbox in information fields before your personal data can be used for any additional purposes to that for which your consent has been or is given.

Disclosure of Your Personal Data to Third Parties

If you elect to provide us with personal data, we may transfer that personal data within the Amalgamated Security entities or to Amalgamated Security affiliated third parties or business partners. Your personal data may be transferred within your country and/or across borders from your country of residence or jurisdiction to Amalgamated Security entities, affiliated third parties and/or business partners in other countries around the world so that such Amalgamated Security entities, affiliated third parties and/or business partners may provide services and other operations required to transact business with you. Such personal data may include, but is not limited to, account information, credit card information and ordering/invoicing information.

In addition, Amalgamated Security may share your personal data (with the exception of account, credit card, and ordering information) with other Amalgamated Security business partners who may desire to alert you to new products and services to improve your competitive edge, and only in cases where we believe your business interests will be served. Amalgamated Security will share your personal data with its business partners only if you have provided us with your consent to do so. If you do not want to receive marketing materials from any of our business partners, please do not provide contact information via the Internet, or let them know directly that you wish to be removed from their contact list.

Amalgamated Security works with certain companies that deliver Amalgamated Security advertising and undertake surveys on behalf of Amalgamated Security. These companies may collect information to help us determine which products, services and offerings are of most interest to our current and future customers. Unless you have given your consent, implicitly or explicitly, the information collected is not identifiable at an individual level. However, it may be identifiable at a company level, with or without your consent, or aggregated at an anonymous level to provide us with general statistics and trends.

In the event that Amalgamated Security sells a part or parts of its business, the personal data that we have collected could be transferred to the acquiring company unless you instruct Amalgamated Security not to do so in writing.

Amalgamated Security reserves the right to share your personal data to respond to information requests by duly authorized governmental authorities and subject to applicable laws. In exceptionally rare circumstances, where national, state or company security is at issue (such as with the World Trade Center terrorist act in September 2001), Amalgamated Security reserves the right to share our entire database of employees, visitors, vendors and customers with the appropriate governmental authorities duly authorized by applicable laws.

Collecting Your Domain Information

Amalgamated Security also collects domain information as a part of our analysis of the use of our web sites. This data enables us to become more familiar with the individuals who visit our web sites and pages, how often they visit, and what parts of the web sites they visit most often. Amalgamated Security uses this information to improve our web-based offerings. This information is collected automatically and requires no action on your part.

Collecting Your Information through Cookies

Some pages on our web sites use “cookies,” which are small files that are placed on your hard drive by the web site for identification purposes. These files are used for site registration and customization for the next time you visit us. It identifies you to a web site when you revisit to load your preferences and track the pages you visit. If your browser is set up to automatically accept cookies, your browser will add this text in a small file to your hard drive. Most web browsers allow you to modify the way cookies are handled. You can refuse cookies or choose to be warned when receiving a cookie in order to be given a choice to accept or reject a cookie. By not accepting cookies, you may have to manually input user IDs and passwords to access certain information on this web site, and some pages may not fully function. Please note that the only personal data held in a cookie is personal data you have provided to Amalgamated Security online.

Securing Your Information

We have put in place appropriate physical, electronic and managerial procedures to (i) prevent unauthorized access to your personal data, (ii) maintain personal data accuracy, (iii) ensure correct use of information, and (iv) Safeguard and secure your personal data we collect online.

Please take note of the following to ensure the security of your personal data and other confidential information you may provide online:
You should be aware that when you disclose personal data or other confidential information in discussion forums, blogs or chat rooms, such personal data or other confidential information is accessible to and collectable by others who are present or who may have access to the forum, blog or chat room.
Amalgamated Security advises you to protect yourself against unauthorized access to your computer and disclosure of your Amalgamated Security password.
If you believe that your password has been compromised, you should immediately change your password.

If you believe there has been a security breach at Amalgamated Security involving your personal data, please contact Amalgamated Security at the address provided on the web site.

Supporting Children’s Privacy

Amalgamated Security web sites do not target, and are not intended to attract, children under the age of 13. Amalgamated Security does not knowingly collect personal data from children under the age of 13 or send requests to children for personal data.

Accessing and Correcting Your Personal Data

Amalgamated Security wants to ensure that any personal data you provide remains accurate. If you have changes to your personal data, you can review and update your personal data after logging onto the web site with your user name and password. You can correct errors in your personal data by sending us a request and pointing out the error. To protect your privacy and secure your personal data, we will also take reasonable steps to verify your identity before granting access or making the corrections.

Contacting Us

We value your opinions and feedback. If you have any questions or comments about our Global Privacy and Data Protection Web Site Policy Statement, please send them to us:

Complying with and Changing Our Global Privacy and Data Protection Web Site Policy Statement

The Amalgamated Security Global Privacy and Data Protection Web Site Policy Statement was last updated on 10 March 2009. Amalgamated Security utilizes the self-assessment approach to assure our continuing compliance with our Global Privacy and Data Protection Web Site Policy Statement. From time to time, Amalgamated Security verifies that the policy statement is accurate and in line with applicable laws, comprehensive for the information intended to be covered, prominently displayed, completely implemented, and in conformity with the U.S. Commerce Department’s Safe Harbor Principles and applicable  laws in  Trinidad and  Tobago.

Amalgamated Security reserves the right to make changes to this policy statement from time to time without notice to you. We recommend that all visitors and users of this web site re-visit the Amalgamated Security Global Privacy and Data Protection Web Site Policy Statement page occasionally to learn of any new privacy practices or changes to our policy. Your continued use of the Amalgamated Security web sites indicates your acknowledgement and/or acceptance of any changes to the Amalgamated Security Global Privacy and Data Protection Web Site Policy Statement.

Connect with us

Where We Serve


Amalgamated Security, Trinidad

Tel: (868) 626-2775, Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Amalgamated Security, Guyana

Tel: (592) 600-4512, Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Amalgamated Security, Barbados

Tel: (246) 537-2775, Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Amalgamated Security, Grenada

Tel: (473) 435-2775

Amalgamated Security, St. Lucia

Tel: (758) 450-9171 

Amalgamated Security, Antigua

Tel: (268) 562-7679